FROM CULTURAL DIVERSITY TO BUILDING HIGH PERFORMANCE MULTICULTURAL TEAMS

We live in an exciting, if uncertain, time. The Internet, globalization, and an ever-growing multicultural market place are giving some companies the ability to develop a corporate culture that leverages diversity for competitive advantage. However, diversity training too often concentrates on the differences within the team and when the training is finished and certificates have been handed out, that’s where the focus remains. That’s why many companies still have very little to show for years of diversity training.

For that reason, companies who are ready for Phase II Training are at an opportune stage to launch Dr. Cruz’s “Building High Performance Multicultural Teams” workshop. Effectively managing a diverse workforce creates a team that appeals to a broader base of customers and ensures that competitive edge. This is not another training session on recruiting policies, Cultural Diversity 101, or a workshop on corporate etiquette to avoid discrimination or harassment suits. This is a seminar on teaching team members and leaders how to create a clear vision and purpose, empower and involve everyone, manage conflict and help individuals work together more effectively by improving the way they communicate.

Successful teams are empowered groups of individuals that contribute different experiences, knowledge and skills to the achievement of common goals and objectives. If you reward performance, hold people accountable and embrace teamwork, you will have the competitive advantage that will create motivation, increase sales and create a great customer experience. David Packard used to say, “If you want to have a great company you’ve got to have great people working in it”. This seminar will provide you with specific tools to succeed in an ever-changing and competitive market.

Skills imparted include:

• Build a winning multicultural team
• Put the “7 Cs” of effective teamwork to work for you
• Effective communication: Essential tool in diverse teams
• Align culture with strategy in a multicultural environment
• Deal with difficult situations and manage conflict
• How to delegate responsibilities and get the results you want
• Take advantage of the synergistic effects of teamwork
• Develop the team philosophy of all for one and one for all.