FROM
CULTURAL DIVERSITY TO BUILDING
HIGH PERFORMANCE MULTICULTURAL TEAMS
We live in an exciting, if uncertain,
time. The Internet, globalization, and an ever-growing
multicultural market place are giving some companies
the ability to develop a corporate culture that
leverages diversity for competitive advantage.
However, diversity training too often concentrates
on the differences within the team and when the
training is finished and certificates have been
handed out, that’s where the focus remains.
That’s why many companies still have very
little to show for years of diversity training.
For that reason,
companies who are ready for Phase II Training
are at an opportune stage to launch Dr. Cruz’s
“Building High Performance Multicultural
Teams” workshop. Effectively managing a
diverse workforce creates a team that appeals
to a broader base of customers and ensures that
competitive edge. This is not another training
session on recruiting policies, Cultural Diversity
101, or a workshop on corporate etiquette to avoid
discrimination or harassment suits. This is a
seminar on teaching team members and leaders how
to create a clear vision and purpose, empower
and involve everyone, manage conflict and help
individuals work together more effectively by
improving the way they communicate.
Successful teams
are empowered groups of individuals that contribute
different experiences, knowledge and skills to
the achievement of common goals and objectives.
If you reward performance, hold people accountable
and embrace teamwork, you will have the competitive
advantage that will create motivation, increase
sales and create a great customer experience.
David Packard used to say, “If you want
to have a great company you’ve got to have
great people working in it”. This seminar
will provide you with specific tools to succeed
in an ever-changing and competitive market.
Skills imparted
include:
- Build a winning multicultural
team
- Put the “7 Cs” of
effective teamwork to work for you
- Effective communication: Essential
tool in diverse teams
- Align culture with strategy in
a multicultural environment
- Deal with difficult situations
and manage conflict
- How to delegate responsibilities
and get the results you want
- Take advantage of the synergistic
effects of teamwork
- Develop the team philosophy
of all for one and one for all.
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